Case study
Supporting a Business-Critical Payment System for UAL
Treaty Software helped the University of the Arts London stabilise, support and enhance the system used to manage payments for hourly-paid academic staff.
Software Support
Finance systems
Higher Education
Project at a glance
CLIENT
University of the Arts London (UAL)
SECTOR
Higher Education
SERVICE
Software Support & Development
ENGAGEMENT
Ongoing Support Partnership
01
The Company
The University of the Arts London (UAL) is a world-leading specialist arts university with thousands of staff and students across its six colleges.
UAL plays a vital role in delivering creative education and research, supporting the next generation of artists, designers and thinkers.
02
The Challenge
UAL depends on a custom-built system to manage and pay its hourty-paid academic staff.
Originally developed by another vendor, the system had become increasingly challenging to maintain and enhance.
Support & Maintenance
The system needed a reliable partner to take on third-line support, ensuring it stayed secure, compliant and effective for staff and students alike.
Finance Functionality
The finance team required richer data extracts and more flexible reporting. Important fields—such as start and acceptance dates, academic monthly totals, and “cover for” details—weren’t available on the main Contracts screen.
Performance & Integration
The application required more stable hosting and improved data-handling processes to support seamless integration with HR payroll, finance system file uploads, and other imports and exports.
03
The Solution
Treaty Software partnered with UAL to stabilise and improve the system.
Support Onboarding
We took over third-line support from the previous vendor, introducing SLA- backed processes for incident resolution, maintenance and staff queries.
Finance Enhancements
Delivered enhanced data extracts for start/ acceptance dates, academic- month totals (Aug-Jul) and "cover for pay code details.
Formalised Change Management
Updates-whether related to pay codes or monthly calculations-were rolled out through a consistent QA process, reducing disruption and improving system stability.
Ongoing Maintenance & Guidance
We provide ongoing support security patches and expert guidance through an SLA- driven service desk to ensure rapid responses to high-priority issues.
04
The Result
UAL quickly saw positive results from Treaty Software's involvement.
Reliable Support
Staff have confidence that critical incidents are handled promptly under SLA commitments.
Smarter Finance
Enhanced extracts and reports reduce manual work and improve payroll accuracy and efficiency.
Better Alignment
Data can be exported by academic year (Aug-Jul) simplifying reconciliation and budgeting
Future-Ready System
With structured support in place, UAL's system can evolve securely and sustainably.
Project Overview
Client
University of the Arts London (UAL)
Sector
Higher Education
Location
London, United Kingdom
Service
Custom Software Support and Development
Engagement
Ongoing Partnership
Technologies Used
.Net Framework
SQL Server
JavaScript/jQuery
HTML/CSS
Reporting Tools
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